Connect FAQ

Help topics

Choose a topic for guidance based on the current Connect interface.

Getting startedFirst-time login and finding the Outdoor Tracking menu Mapping and trackingOpening the map and understanding its controls Adding vehiclesSelecting a tracking group and viewing vehicle details ReportsFinding the Reports area; more guidance is coming

Frequently asked questions

Common questions

Select a question to see the instructions and screenshots.

Getting started

How do I log in for the first time?

Your welcome email contains the URL you need to begin. Your username is your email address.

Open the URL from your welcome email.
Select Forgot your password? and follow the instructions to create your password.
Enter your email address and new password, then select Login.

Connect login page showing the Forgot your password link, email and password fields, and Login button — Use “Forgot your password?” to set your password before your first login.

Where do I find the Outdoor Tracking menu?

After signing in, the Outdoor Tracking menu appears on the left. It provides access to the Dashboard, Map, Assets, Devices, Reports and the other available areas.

Connect Outdoor Tracking navigation with Dashboard, Map, Assets, Devices, Reports and other menu items — The Outdoor Tracking menu.

Mapping and tracking

How do I view the map and vehicles?

Select Map from the Outdoor Tracking menu. The map opens with its controls positioned on the right-hand side.

Connect map centred on London with the map-control toolbar displayed on the right — The map view and right-hand control toolbar.

What controls are available on the map?

The right-hand map menu includes the following controls:

Zoom in
Zoom out
Centre on vehicles
Map style
Device controls
Geofences
Geofence groups
Features
Historical data settings
Card layout settings
Switch to dark mode

Adding vehicles

How do I select a vehicle tracking group?

Select Device Controls from the map toolbar. In the panel, select Pick a tracking group, then choose the appropriate Vehicles group. More than one group may be available depending on how your fleet is organised.

Device Controls panel showing Pick a tracking group and available Devices and Vehicles groups — Select the relevant Vehicles tracking group.

What vehicle information is displayed?

The selected group lists each vehicle identifier, the driver name when known, and the last known location. A coloured dot indicates the vehicle state and matches the corresponding location pin on the map.

GreenMoving

AmberIdling

BlueStationary

RedOffline

Connect Device Controls panel showing a selected group and three vehicles with coloured status dots — Vehicle details and status indicators in Device Controls.

Reports

Where do I find Reports?

Select Reports from the Outdoor Tracking menu.

Content in progress: detailed reporting guidance will be added when the remaining material is available.

Outdoor Tracking navigation showing the Reports menu item — Reports in the Outdoor Tracking menu.

Continue to Connect

Ready to use Connect?

Open the Connect application in a new tab and follow the guidance above.

Open Connect