Connect FAQ

Help topics

Choose a topic for guidance based on the current Connect interface.

Getting startedFirst-time login and finding the Outdoor Tracking menu Mapping and trackingOpening the map and understanding its controls Adding vehiclesSelecting a tracking group and viewing vehicle details ReportsDetailed Trips, filters, exports and scheduled reports

Step by step

Guides

Viewing historical dataHow to view journeys on the timeline Adding details to cardsHow to view/edit asset details shown in the card popup Reports and AnalyticsDetailed Trips, exports and scheduled reports

Frequently asked questions

Common questions

Select a question to see the instructions and screenshots.

Getting started

How do I log in for the first time?

Your welcome email contains the URL you need to begin. Your username is your email address.

Open the URL from your welcome email.
Select Forgot your password? and follow the instructions to create your password.
Enter your email address and new password, then select Login.

Connect login page showing the Forgot your password link, email and password fields, and Login button — Use “Forgot your password?” to set your password before your first login.

Mapping and tracking

How do I view the map and vehicles?

Select Map from the Outdoor Tracking menu. The map opens with its controls positioned on the right-hand side.

Outdoor Tracking navigation with Map circled in red — Select Map from Outdoor Tracking.

Connect map centred on London with the map-control toolbar displayed on the right — The map view and right-hand control toolbar.

What controls are available on the map?

The right-hand map menu includes the following controls:

Zoom in
Zoom out
Centre on vehicles
Map style
Device controls
Geofences
Geofence groups
Features
Historical data settings
Card layout settings
Switch to dark mode

Adding vehicles

How do I select a vehicle tracking group?

Select Device Controls from the map toolbar. In the panel, select Pick a tracking group, then choose the appropriate Vehicles group. More than one group may be available depending on how your fleet is organised.

Device Controls panel showing Pick a tracking group and available Devices and Vehicles groups — Select the relevant Vehicles tracking group.

What vehicle information is displayed?

The selected group lists each vehicle identifier, the driver name when known, and the last known location. A coloured dot indicates the vehicle state and matches the corresponding location pin on the map.

GreenMoving

AmberIdling

BlueStationary

RedOffline

Connect Device Controls panel showing a selected group and three vehicles with coloured status dots — Vehicle details and status indicators in Device Controls.

Reports

Where do I find Reports?

To access the Reports, select Reports from the Outdoor Tracking menu. This will take you to the Reports and Analytics page.

Reports and Analytics page with Reports, Detailed Trips and Scheduling circled in red — Open Reports, then select Detailed Trips or Scheduling.

How do I start a Detailed Trips report?

Select Detailed Trips to see an on screen report which can be downloaded or chose Scheduling to create various reports which can be set to run at a frequency to suit your needs.

On the Detailed trips page there will be a report header bar, above this will be a link to a data filter on the left, a date picker on the right and buttons to export the data and to choose which columns you wish to see in the report.

Detailed Trips report toolbar with Filter, Export, Columns and the date range — The Detailed Trips report toolbar.

Click on the Date Range, indicated in Red to expand the options. The Start date and End date can be manually set by editing the dates or one of the Quick Ranges can be chosen which will set the date range as required. Click Close to exit the date picker.

Data for any of your vehicles that made journeys during the set period will be visible on the screen.

Detailed Trips date picker with quick ranges, start date, end date and Close button — Set the required date range before reviewing the report data.

Continue with filtering, columns, exports and scheduled reports in the complete guide →

Continue to Connect

Ready to use Connect?

Open the Connect application in a new tab and follow the guidance above.

Open Connect